We want you to be completely satisfied with your purchase. If for any reason you need to return or exchange an item, we offer returns within 10 days of your purchase date.
There is a 15% restocking fee for all returned items.
Conditions for Return:
- Items must be returned in unused and original condition, with all tags attached and packaging intact.
- Proof of purchase (receipt or order confirmation) is required.
What is not returnable:
- Items that have been used (Examples: Generator has been ran inside the box, box has been drilled/mounted)
How to Return an Item:
- Please contact us at info@kshfuelproducts.com with you return request. Photos of the item you would like to return much come with your e-mailed request.
- If your return is approved you will be provided with a return authorization number (RAN) and instructions on how to return your item.
- Pack your item securely in the original packaging.
- If your return is approved address the item as follows:
KSH Fuel Products
Returns
745 Kiowa Ave, # 100
Lake Havasu City, AZ 86403
[Return Authorization Number (RAN)] (Please write this clearly on the outside of the package)
Return Shipping Costs:
- You are responsible for the cost of return shipping.
- We recommend using a trackable shipping service.
Refunds:
- Once we receive your returned item and verify that it meets the conditions for return, we will issue a refund to your original method of payment, less shipping costs and a 15% restocking fee, within 7-10 business days.
- Shipping costs will not be refunded.
REFUNDS WILL BE VOID IF YOU RETURN A PRODUCT WITHOUT CONTACTING US PRIOR TO THE RETURN.
We reserve the right to modify this return policy at any time.